Request types
What you can submit
Select the type of request that best fits your need.
Petition
Request for information or access to an institutional service.
Complaint
Dissatisfaction with the quality or delivery of a service.
Claim
Demand for a right that has not been adequately fulfilled.
Suggestion
Proposal to improve processes, services, or the institutional experience.
Compliment or acknowledgment
Recognition of a service, department, or person within the institution.
Report
Report of irregular conduct or situations affecting the community.
Process
How to submit your request
1
Prepare your information
Gather your personal data and a detailed description of your request.
2
Send your email
Write to info@unica.edu.co with a copy to dir.calidad@unica.edu.co including all required information.
3
Receive follow-up
We will register your request and forward it to the appropriate department according to institutional timelines.
Requirements
Required information
Applicant information
• ["Petitioner type (Applicant, Student, Graduate, Faculty, Staff, Individual, Legal Entity)", "Full name", "Identification number", "Email address", "Contact phone number", "Mailing address (if applicable)"]
Request information
• ["Department addressed", "Request type (Petition, Complaint, Claim, Suggestion, Report, Compliment)", "Detailed description of the request", "Supporting documents (if applicable)"]
Departments
Receiving departments
Admissions
Quality Assurance
Communications
Continuing Education
Alumni
School of Teachers
Finance
Academic Innovation and Technology
Academic Vice-Rectory